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imageMarch 29, 2021
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Guardian Protection Products recently took home three prestigious Stevie Awards during the 15th annual Stevie Awards for Sales & Customer Service in the categories of Customer Service Department of the Year, Contact Center of the Year and Customer Service Success.

Recognized as the world's top honors for customer service, business development and sales professionals, the Stevie Awards organizes eight of the world’s leading business awards programs, including the prestigious American Business Awards and International Business Awards. More than 2,300 nominations from organizations across 51 nations were considered in this year’s competition. The awards will be officially presented during a virtual ceremony on April 14.

“We are incredibly proud of Guardian’s achievements in being publicly recognized with the prestigious Stevie Awards for the second consecutive year,” said Jed Rovin, vice president and general manager at Guardian. “This success is a direct result of the forward-thinking, diligent efforts of our contact center and customer service teams, who demonstrated true dedication to enhancing customer service during a particularly challenging time for innovation.”

Two of Guardian’s submissions—titled “Deconstructing the Mold” and “Taking Care of Business by Taking Care of Our Teams”—told the story of how the organization worked diligently to develop a Customer Relationship Management (CRM) system with an external, self-service consumer portal for both its sales team and contact center in response to the COVID-19 pandemic. As a result, this drove dynamic growth in the areas of customer experience, employee retention and service-order accuracy.

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